Application help
Support
Support for Craftvale Studio applications is provided by email.
Support details
- Support hours
- Monday–Friday, 09:00–17:00 EET/EEST
- Initial response target
- Within 2 business days
This is a response target, not a guaranteed service-level agreement unless separately agreed in writing.
Before you send
Help us understand the issue
When contacting support, please include:
- App name
- Jira Cloud site URL
- Description of the issue
- Reproduction steps
- Expected and actual behaviour
- Relevant screenshots
- Timestamps
- Correlation or trace IDs where available