Technical help
Support
Support for software and project work delivered by Craftvale Studio is provided by email
Support details
- Support hours
- Monday to Friday, 09:00 to 17:00 EET/EEST
- Initial response target
- Within 2 business days
This is a response target, not a guaranteed service-level agreement unless separately agreed in writing
Before you send
Help us understand the issue
When contacting support, please include:
- Project, product or service name
- Affected environment or URL, if relevant
- Account, workspace or site URL, if relevant
- Description of the issue
- Reproduction steps
- Expected and actual behaviour
- Relevant screenshots
- Timestamps
- Correlation or trace IDs where available